Please pay close attention to following the house rules. Non compliance could result in sizable fines.
- All guests staying at an Elevation Destinations by Portoro (Portoro Homes, Elevation Destinations of Winter Park, LLC by Portoro) are required to sign (esignature) a rental agreement and complete identity registration.
- Age restrictions apply. Reservation holder must be 25 years of age.
- All guests must be included on the guest list and not exceed the maximum number stated on the listing. No events or parties are permitted.
- Upon arrival, we aim to ensure your safety, proper access to the home, and guest features. Should you have any questions, please don't hesitate to reach out to Elevation Destinations by Portoro directly.
- Known damages incurred during your stay must be reported to the property manager immediately.
- Please Note: No "day of" arrivals/departures on major holidays -- New Years Eve, New Years Day, 4th of July, Thanksgiving, Christmas Eve, Christmas Day (*The following holidays will need to request an exception: MLK, Presidents, Easter, Memorial, Labor)
- Before check in, we will send you detailed directions to ensure a seamless arrival.
- Unless stated otherwise in your check-in details, no items may leave the condo/unit for use away from the rental.
- Check-in time is 4:00 p.m. Check-out time is 10:00 a.m.
- We cannot guarantee early check-ins or late check-outs. When it is possible to check in early or check out late, there will be a fee for anything outside of a one hour window within our standard times. If your need for an early check in or late check out is great, your best option is to book an additional night. Unauthorized late check-outs will incur additional fees.
- Some homes have cameras for external monitoring only.
- In the State of Colorado and Grand County, all hotel and vacation rental hosts are required to collect hotel tax. We collect these taxes within the booking transaction.
- This is a No Animal/Pet* and No Smoking property. Penalty fees for violations will apply and you may be asked to vacate the premises with no refund at the discretion of the Host.
- Potential for Noise: You may hear a train whistle during your stay from the Winter Park train station / train. Refunds will not apply due to expected train-related noise.
- Winter Park Wildlife: Be aware of local information regarding local wildlife in the Winter Park region and follow all protocols regarding public safety. Local wildlife includes but is not limited to bears, moose, bighorn sheep, mountain lions, and wolves. Elevation Destinations by Portoro reminds guests to be aware of their surroundings and to not attempt to interact with local wildlife. Issues, injuries, or damages from violating the local safety guidelines are the responsibility of the guest.
- Parking: Detailed parking instructions for the home will be included in your check-in details prior to arrival. The garage of the home is unavailable for guest access.
- Skis / Snowboards / Bikes / Bicycles Storage: Access information will be included in your check-in details. These items cannot be inside the home or on patios/balconies, violations will incur penalty fees. The property garage may be used to store these items.
*Service Animals: Elevation Destinations by Portoro is committed to providing reasonable accommodation to protect the rights of guests with disabilities to bring service animals (excludes emotional support animals) under the terms of The Fair Housing Amendments Act of 1988, Section 504 of the Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act. If you need a service animal to ease the symptoms of a disability (as defined under the above Acts), and have the Animal/Pet Fee waived, submit a request in writing to Elevation Destinations by Portoro and include whether or not the service animal is required because of a disability as well as what work or task the service animal has been trained to perform. Any unauthorized animals/pets at the property will result in a $150.00 per day / per animal/pet fee, and may result in your reservation being canceled, and you may be required to vacate from the Property.