House Rules & Important Information • By booking with Chesapeake Properties by Portoro, guests agree to the guidelines below to help ensure a safe, respectful, and enjoyable stay. • Portoro Rental Agreement + Identity Registration: All guests staying at one of our Portoro homes are required to complete identity registration and sign a rental agreement via e-signature. Non-compliance may result in sizable fines. • Age Requirement: The reservation holder must be 25+. • Arrival Support + House Manual + 24/7 Support: Upon arrival, Portoro aims to ensure your safety, proper access to the home, and understanding of guest features. All guests are required to read the house manual upon arrival. If you have any questions, please reach out to Portoro, our team is available 24/7. • Directions + Check-In Details: Before check-in, Portoro will send all check-in details, detailed directions, and a digital guest guide for the home by email and text to help ensure a seamless arrival. • Check-In / Check-Out (Early/Late Requests): Check-in is 4:00pm and check-out is 11:00am. We can’t guarantee early check-ins or late check-outs, and a fee typically applies. When approved, fees apply for times outside a one-hour window of standard check-in/check-out. If you need significant flexibility, the best option is to book an additional night. • Parking Restrictions: Boats, campers, RVs, trailers, and similar vehicles are not allowed in condo complexes. If you need parking for boats, campers, RVs, trailers, or similar vehicles, please contact Guest Experience for nearby storage locations or any property-specific options. • Local Taxes (Including Extended Stays): Both the local jurisdictions (Town of Cape Charles, Northampton County) and the State of Virginia require hotel/vacation rental hosts to collect hotel tax. We collect these taxes within the booking transaction. Please inquire separately for terms and conditions. • Animals/Pets, Dogs Only (Guidelines + Fee). Dogs are allowed only in designated “Pet-Friendly” Portoro listings and must be disclosed prior to arrival. Maximum 2 dogs per stay. A $150 fee per dog applies. Unauthorized dogs will incur a $150/day per dog fee and may result in cancellation and required departure. Portoro follows ADA guidelines, and any additional community or HOA rules may apply. • No Smoking: This is a no smoking property. Penalty fees apply for violations, and you may be asked to vacate the premises with no refund at the discretion of Portoro. • No Parties or Events: Parties and events are not permitted. • Quiet Hours: 10:00pm-8:00am. These hours reflect local residential and regional expectations, please keep noise low and be mindful of neighbors. • Report Damages: Any known damages incurred during your stay must be reported to the property manager immediately. • Security: Some Portoro properties have exterior-only cameras for monitoring. • Local or Property Water Features: Some Portoro properties may have pools, hot tubs, or other nearby water features. There is no guard around water features, use at your own risk. • BBQs/Grills, No Personal Units: Personal BBQs/grills (including charcoal, propane, electric, or portable units) are not permitted on the property. Please use only the grills provided for guest use, if available. • No Feeding Wildlife: Feeding wildlife is strictly prohibited at all properties to avoid damage and nuisance issues. In condo complexes or HOA communities, fines may apply for violations. Additional cleaning, sanitation, and remediation fees may also apply at the discretion of Chesapeake Properties by Portoro and/or the HOA. • Wildlife + Pests: You may see local wildlife during your stay. Please help keep the home and outdoor areas free of food and trash, secure all garbage in the provided bins and do not leave food outside. For homes that include or offer BBQs, please bring all food items inside and scrape grills clean after use to avoid attracting wildlife. The home is regularly treated for pests, but occasional insects may still appear.